Returns & Exchanges

At Harvey Norman, we want you to be completely satisfied with your purchase, which is why we offer a comprehensive return policy for products that are faulty, damaged, or do not meet your expectations. You can return most items within 14 days of delivery, provided they are in their original packaging and accompanied by a valid proof of purchase.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is in its original condition, unused, and includes all accessories, manuals, and original packaging.

• 2.
  Contact Customer Support

  Reach out to our online support team or visit your local Harvey Norman store with your order confirmation and receipt to initiate the request.

• 3.
  Package Your Item

  Securely pack the product to prevent damage during transit and include a copy of your return authorization form inside the box.

• 4.
  Drop Off or Ship

  Return the item to any Harvey Norman retail outlet for an immediate assessment or ship it back to our warehouse using a tracked courier service.